WHEN
THE SURGERY IS CLOSED
You can always reach a doctor in an
emergency.
Please telephone NHS 24 on 08454 24 24 24. or visit www.nhs24.com
A
nurse will take your call, assess your symptoms and advise you what you should
do next:
• Treat yourself at home
• Visit a chemist
• Attend an out-of-hours centre
• Go to an accident and emergency unit
Out-of-hours cover is now the responsibility of NHS Greater Glasgow & Clyde Health Board
IN SERIOUS EMERGENCIES DIAL 999 FOR AN AMBULANCE ANY DIFFICULTIES IN CONTACTING NHS24 DIAL THE OPERATOR - 100
DISABLED
PATIENTS
A prime consideration in the design of our premises
has been easy access for the disabled and for wheelchairs.
All patient areas, including the consulting rooms and disabled toilet, have wheelchair access. A hearing loop is in place at the reception desk. If you need to use this during your consultation, please inform reception staff.
SUGGESTIONS/COMPLAINTS
We constantly strive to give you the best possible care and attention, and to improve our service. Any helpful suggestions you might have would be much appreciated. If you are unhappy with any aspect of our service, please ask to see the practice manager or submit a complaint in writing to the practice manager. This will be dealt with inside ten working days.
Most complaints are resolved by means of our in-house complaints procedure, but should you feel that we have not dealt with your complaint adequately then you have the right to make
representation to the Ombudsman at the following address:
Scottish Public Services Ombudsman
FREEPOST EH641
Edinburgh
EH3 0BR
Email: enquiries@scottishombudsman.org.uk
Website: www.scottishombudsman.org.uk
CONFIDENTIALITY
We ask you for personal information so that you can receive appropriate care
and treatment. This information is recorded on computer and we are registered
under the Data Protection Act. The practice will ensure that patient confidentiality
is maintained at all times by all members of the practice team. However, for the
effective functioning of a multi-disciplinary team it is sometimes necessary that
medical information about you is shared between members of the team. Other NHS agencies such as the Common Service Agency (Registration Dept) and GG&C
Health Board require personal details in order to receive payment for services provided to you.
As we are now 'paper light', all consultations are recorded on the computer. This enables us to analyse various aspects of health care and to produce an annual practice report.
Anonymised patient information will be used at local and national level to help the Health Board and central government plan services eg for diabetic care. If you do not wish anonymous information about you to be used in such a way please let us know.
Anyone who receives information from us is also under a legal duty to keep it confidential.
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